Refund and Cancellation Policy:

At Tunerlabs Consulting Private Limited, we understand that circumstances may arise where customers need to cancel their subscription or request a refund. We have established a clear refund and cancellation policy to ensure transparency and fairness to our customers. Here’s an overview of our policy:

  1. Subscription Cancellation: Customers can cancel their subscription at any time by contacting our customer support team or through their account dashboard on our website. Upon cancellation, access to the app features will be terminated at the end of the current billing cycle.
  2. Refund Eligibility: Refunds are provided in accordance with the terms outlined in our refund policy. Customers may be eligible for a refund under the following circumstances:
    • Technical issues: If the app features do not function as advertised and our support team is unable to resolve the issue within a reasonable timeframe.
    • Dissatisfaction: If customers are dissatisfied with the app features and request a refund within the specified refund period.
    • Unauthorized charges: If customers identify unauthorized charges on their account, we will investigate and provide a refund if warranted.
  3. Refund Process: To request a refund, customers must submit a refund request through our customer support channels. Our team will review the request and determine eligibility based on the refund policy criteria. Refunds will be issued to the original payment method within a specified timeframe.
  4. Refund Period: The refund period may vary depending on the type of subscription and the terms agreed upon at the time of purchase. Generally, customers are eligible for a refund within a specified period after the initial purchase, as outlined in our terms of service.
  5. Non-Refundable Items: Certain items or services may be non-refundable, such as one-time purchases, customizations, or services provided by third-party vendors. Customers should review the terms and conditions associated with each purchase to determine refund eligibility.
  6. Policy Updates: We reserve the right to update our refund and cancellation policy at any time without prior notice. Any changes to the policy will be communicated to customers through our website or other official channels.

In summary, Tunerlabs Consulting Private Limited is committed to providing a fair and transparent refund and cancellation policy. We aim to address customer concerns promptly and ensure a positive experience with our products and services. Customers are encouraged to review our policy carefully and reach out to our support team with any questions or concerns.