Digital transformation is the profound transformation of business and organizational activities, processes, competencies and models to fully leverage the changes and opportunities of a mix of digital technologies and their accelerating impact across society in a strategic and prioritized way, with present and future shifts in mind.
Digitalization is changing business models and processes; making them increasingly customer centric. The fuel to this transformation is data, thatâ€™s driving insight led competitive differentiation.
Digital transformation initiatives can help enterprises:
- Deliver high touch convergent experiences that are human, insightful, and data driven
- Amplify efficiency and boost revenue from operations
- Empower employees and boost workforce productivity and drive innovation
- Reduce costs and risks with informed decision-making
- Form closer partnerships with increased collaboration